To complete our product suite and expand our relationship with customers, we offer additional services which enable our clients to receive the best result from their investment.
SG Implementation Methodology
Through direct work with our clients over two decades, and our ongoing study of successful implementation models from global software companies, we developed an implementation methodology that helps clients achieve their objectives. It is comprised of five stages:
1- Project Initiation
2- Requirements Analysis
3-Development and Configuration
4-Testing and Training
To help you increase your productivity, maximize your uptime, and achieve the highest return possible on your investment, we give special attention to our implementation process.
Training is available across a combination of in-person training and e-Learning. After successful completion of your training, you will receive the appropriate certification from System Group.
System Group Training Methods
- Training During Implementation
- New Customer Training
- Refresher Workshops
- Public Education & Certification
We provide the training facility and appropriate educational services for both clients, and individuals, to get certified in our solutions.
Continuous improvement on support services is among the most important elements of our customer-centric agenda. Furthermore, over time we have expanded our footprint across Iran, so that we provide consistent service to customers across the country.
We provide three channels of support services:
- Self service through customer portal
- Assisted service by calling our service centers
- Face-to-Face service where we visit your location to resolve the issue
Our support services are designed to unlock all the benefits of our products to give your team the winning advantage.